Developing Stakeholder Relationships
Our client manages a large project management team and wished to improve how the team worked internally and with key stakeholders for the purpose of achieving very tight project KPI’s; KPI’s they had consistently failed to meet in the past due to the pursuit of personal agendas instead of persuing team goals.
After lengthy discussions with the management team we embarked upon a rich leadership development program around improving the ’emotional intelligence’ of the team. The program included four key stages. The first stage involved each leader assessing their emotional intelligence using the world renown EQI 2.0. Each person had a one-on-one feedback/coaching session with an accredited facilitator of the tool. The second stage of the program involved participants attending Day One of the two day program on Emotional Intelligence for Project Managers. Leaders were required to conduct three work assignments in between Day One and Day Two and report their progress on the morning of Day Two (stage 3 of the program). The break in the program allowed the participants to undertake rigorous self-work before developing their stakeholder management skills, in the second half of the program. The final stage of the program was a half-day follow up session, one month after the program, where participants present to senior management their individual journeys and how the program has impacted on the achievement of team KPI’s.
The manager who initiated the training is delighted with the outcome of the program which includes a noticeable increase in the achievement of his team’s KPI’s, in particular a substantial reduction in stakeholder complaints and an increase in achievement of on-time delivery. A delightful side effect of the program, which is difficult to measure but easy to feel, is a happier team which is working better together.
"Using the six hats methodology we were able to uncover all of the issues that contributed to us not delivering on time. The issues were around material supply, communication, teamwork, business model, leadership. Every person contributed and those people who would normally dominate discussions with only a negative contribution were silenced with the six hats metholodology allowing every person to contribute. Using the collective intelligence of the group we were also able to brainstorm solutions to the issues and set long and short term action plans going forward. We covered a lot of ground in 2 days. Using other methodologies it could of taken longer or worse still we may not have identified all of the root causes."
Bruce Hansen, General Manager Operations, Security Solutions and Services
"Kristyn facilitated a series of Leadership Team Alignment workshops for our executive group. Our senior leaders gained insights into how they see themselves, how others see them and how those insights can be used to improve our team’s performance. Following the investment in the program we not only saw immediate improvements in our leadership culture here at carsales, but longer term positive impacts to the way we lead and communicate."
Cameron McIntyre, COO
"The course was excellent, I came into the training thinking it's just another course where the trainer will tell us right from wrong and how it should be. I came away inspired to be a better customer service professional."
Silka - Customer Service Professional
“Kristyn’s approach to our team building event and complete understanding of what we wanted to achieve ensured an extremely effective outcome. It was obvious from the start that we were in good hands as Kristyn assisted both companies, define business goals and a strategy, then went on to create an amazing event with a complexity of team challenges including games and events which involved all of the team selecting what they wanted ‘more of’ and ‘less of’ within the Alliance which formed a list of ‘Shared Goals’ for the team. The valuable tools and processes utilised throughout the day left a lasting impression on attendees, with only positive feedback received. Kristyn’s ability to embrace and capture all types of personalities and styles is a tribute to her which left the team with a highly memorable and extremely beneficial experience.
Peter Munro - V1 Alliance Manager
“As a team we were able to achieve amazing results. Kristyn was persistent, challenging, sensitive and emapthic. I can truly say that we have never engaged with a company that has delivered us with so many improvements in the way we manage ourselves and our people.”
Wendy Cooper - Commercial Director
“I want to thank Kristyn, in addition to highly recommending her for her commitment to exceed expectations. I was fortunate enough to attend People for Success Authentic Leadership Program over a period of 12 months which involved sometimes confronting and challenging learnings. The impact on my leadership and facilitation skills is seen day in and day out. Not only has my team gained the rewards of this program I approach every situation differently today as a result of Kristyn’s guidance. This program has greatly assisted in my journey to be the best leader I can be and without this program I wouldn’t be doing and making the decisions I am making today. "