CASE STUDIES

Stories of Success

The measure of our success is based on the outcomes that our clients report. Below you will find a collection of our client’s journeys and the success they achieved from the delivery of our programs.

Leadership Mindset Towards Customer Centricity and Innovation

“In addition to highly recommending her for her commitment to exceed expectations, I want to thank Kristyn. I was fortunate enough to attend People for Success Authentic Leadership Program over a period of 12 months, which involved sometimes confronting and challenging learning. The impact on my leadership and facilitation skills is seen day in and day out. Not only has my team gained the rewards of this program, I approach every situation differently today as a result of Kristyn’s guidance. This program has greatly assisted in my journey to be the best leader I can be and without this program, I wouldn’t be doing and making the decisions I am making today.” 

Anita Brown 
Area Centre Manager, Queens Plaza Brisbane, Vicinity Centres (formerly Novion)

The Brief

Novion was an Australian Real Estate Investment Trust, which invested in shopping centres across Australia. The company held interest in 27 retail assets and manages 19 assets on behalf of partners (nine of which are co-owned with the Company). It has approximately 17,000 investors across 19 countries. The Company merged with Federation Centres in 2015 and is now known as Vicinity.

Consumers are looking for experiences that go well beyond traditional shopping. To increase the value of their assets, Novion needed to become more consumer focused and this involved reviewing and revitalising its digital strategy. 

Developing leadership capacity to drive innovation and excel at customer experience became one of the important pillars of the company’s strategy. Building and maintaining a culture that fostered innovation required a mindset change of the leaders of the organisation. To address this strategic need, People for Success was engaged to develop and deliver a leadership program that would support leaders from every corner of the business in developing the key mindset and skills to achieve the desired culture. 

The Solution

Novion was very clear on how People for Success’ Authentic Leadership Program fitted in with their strategy of building leadership capability to unleash the creativity of its people and develop a customer-centric culture. To tailor the program to the complexities of the industry, its multiple stakeholders and varied leadership positions, we conducted a thorough series of meetings to fully appreciate the context of the environment.

We tailored our Authentic Leadership Program and delivered 8 days of training to each leader over 12 months. The program included the LSI 1&2 from Human Synergistics along with executive coaching sessions. The program focused on developing the mindset and skills of emotional intelligence, coaching, performance planning, team leadership skills, empathic perspective taking and stakeholder engagement. 

The Outcomes

The Authentic Leadership program contributed to a positive change in the leadership style of participants. The program not only helped with useful frameworks for giving feedback, holding team meetings, inspiring great performance through framing, it also strengthened leaders’ ability to seize new opportunities, operate effectively with ambiguity, acknowledge and communicate the value of having a customer-centric culture and thrive in response to new challenges utilising the creativity of their teams. The overall outcome of the program was reflected in the feedback. On a five-point assessment scale, the response to the learning experience from attendees averaged 4.8 and when asked if they would recommend the program to a colleague the response averaged on 4.9. 

“Few workshops have touched me or changed me like this. I felt like I was connected to the content”

“This was truly a life changing experience”

“It will be a loss to the business if this course in not continued. Should be compulsory for all managers (new and old).”

“We have been running People for Success’ Authentic Leadership Program and the feedback from these sessions is exceptional. I have no hesitation in recommending Kristyn and her team to businesses looking for leadership education that will generate positive business outcomes long after the program has concluded.”

Kate Silverback, Human Resources Manager
Novion Property Group

 
 

OUR

CLIENTS

Our clients are from a wide range of industries including engineering, pharmaceutical, technology, property management, retail, manufacturing, entertainment and community organisations.