The measure of our success is based on the outcomes that our clients report. Below you will find a collection of our client's journeys and the success they achieved from the delivery of our programs.
The City of Ryde is an emerging suburban centre, with strong business growth, located North West of the city with the fourth largest business hub of Sydney. 2,600 new jobs were added to the local economy over the past five years and the population growth averages 2% each year.
To support the critical economics and community activities of the area, the Council manages and maintains a substantial number of assets. To effectively meet the current and future demand for services, the Assets Systems Department increased its number of highly qualified professionals to support the management of its infrastructure.
The leader of the department was clear that in order to fulfil the community’s expectations and work towards the vision of the department he would need a united and collaborative leadership team and a department with strong communication skills. As a consequence, People for Success were engaged to assist with essential culture development.
The initiative designed to support the Council consisted of two different phases. The first phase involved consolidating the identity of the department, building a clear purpose and vision, developing a framework and providing a space to have honest conversations about the challenges the leaders were facing.
Our Top Team Alignment Program was tailored to the specific requirements of the Assets Leadership Team. They were taken through the following stages in the journey:
First Stage – Measurement: The Human Synergistics’ 360 LSI 1&2 feedback assessment tools were used to help leaders more clearly understand how their style of thinking and behavior both at times supports and hinders their effectiveness as a leader.
After a series of meetings with many stakeholders, it was decided that the entire department would go through an Emotional Intelligence skill-building program. This program would be focused in building strong self-management, listening and interpersonal skills. The program consisted of three stages:
First Stage – Self-Assessment: Every employee in the department conducted a self assessment utilising the E.Q.i 2.0, the most comprehensive, practical, and widely-administered tool in the field of emotional intelligence.
The program had a significantly positive impact on the entire department. Six months after the program was launched, the leadership team attended a one-day follow up where outcomes of the programs were examined and discussed. Based on the results of a survey completed by the employees from the department, all 6 leaders indicated that their communication had dramatically improved, 85% of the department indicated that the teamwork had enhanced after the program and 90% recognised that their leaders were more constructive in the way they communicated with them, leading to an increase in morale.
One of the key measurements of the success of the program occurred two months after the conclusion of the program. Another senior leader within City of Ryde requested a meeting with People for Success after her and her leadership team noticed a significant improvement in communication within the Assets department. People for success conducted a similar program with the new team and helped them consolidate their identity and develop a strong, united team that strives towards achieving their vision.