CASE

STUDIES

Stories of Success

The measure of our success is based on the outcomes that our clients report. Below you will find a collection of our client's journeys and the success they achieved from the delivery of our programs.

Tailoring Global Leadership Program

The Brief
Our client wanted to roll out its 3 major global leadership programs to its Australian leadership team (3,000 staff), well established in America, Britain, France and other countries around the world. Leadership training in Australia consisted of a variety of programs that were not linked to measurable outcomes and did not build on each other. Our client realised the Global program needed tailoring to cater to the unique Australian industrial landscape and its cultural nuances.

The Solution
Our Director, Kristyn Haywood, undertook an extensive needs analysis which involved surveying the opinions of leaders, extensive interviewing of leaders and directors and spending time with the Human Resources and Industrial Relations teams to tailor the Global Leadership Programs to the local requirements.

The Outcome
The three leadership programs covering basic leadership and management principles, team leadership and transversal leadership were rolled out in 2007 and continue to be a major contributor to the leadership development and commercial success of this large defence supplier and technology provider. Our Director has trained hundreds of managers over five years and in 2012 continues to nurture the development of leaders. The leadership programs were thought to have contributed to a significant increase in positive ratings for the company's annual engagement survey.

"Using the six hats methodology we were able to uncover all of the issues that contributed to us not delivering on time. The issues were around material supply, communication, teamwork, business model, leadership. Every person contributed and those people who would normally dominate discussions with only a negative contribution were silenced with the six hats metholodology allowing every person to contribute. Using the collective intelligence of the group we were also able to brainstorm solutions to the issues and set long and short term action plans going forward. We covered a lot of ground in 2 days. Using other methodologies it could of taken longer or worse still we may not have identified all of the root causes."


Bruce Hansen, General Manager Operations, Security Solutions and Services
- Thales Australia



"Kristyn facilitated a series of Leadership Team Alignment workshops for our executive group. Our senior leaders gained insights into how they see themselves, how others see them and how those insights can be used to improve our team’s performance. Following the investment in the program we not only saw immediate improvements in our leadership culture here at carsales, but longer term positive impacts to the way we lead and communicate."


Cameron McIntyre
COO, Carsales.com



"The course was excellent, I came into the training thinking it's just another course where the trainer will tell us right from wrong and how it should be. I came away inspired to be a better customer service professional."


Silka
- Customer Service Professional, Sabre Pacific



“Kristyn’s approach to our team building event and complete understanding of what we wanted to achieve ensured an extremely effective outcome. It was obvious from the start that we were in good hands as Kristyn assisted both companies, define business goals and a strategy, then went on to create an amazing event with a complexity of team challenges including games and events which involved all of the team selecting what they wanted ‘more of’ and ‘less of’ within the Alliance which formed a list of ‘Shared Goals’ for the team. The valuable tools and processes utilised throughout the day left a lasting impression on attendees, with only positive feedback received. Kristyn’s ability to embrace and capture all types of personalities and styles is a tribute to her which left the team with a highly memorable and extremely beneficial experience.


Peter Munro
- V1 Alliance Manager, Downer Australia



“I want to thank Kristyn, in addition to highly recommending her for her commitment to exceed expectations. I was fortunate enough to attend People for Success Authentic Leadership Program over a period of 12 months which involved sometimes confronting and challenging learnings. The impact on my leadership and facilitation skills is seen day in and day out. Not only has my team gained the rewards of this program I approach every situation differently today as a result of Kristyn’s guidance. This program has greatly assisted in my journey to be the best leader I can be and without this program I wouldn’t be doing and making the decisions I am making today. "


Anita Brown
- Area Centre Manager, Queens Plaza Brisbane, Vicinity



“As a team we were able to achieve amazing results. Kristyn was persistent, challenging, sensitive and emapthic. I can truly say that we have never engaged with a company that has delivered us with so many improvements in the way we manage ourselves and our people.”


Wendy Cooper
- Commercial Director, Milspec Manufacturing