Our organisational and team development programs will help to clarify the organisation’s goals, improve communication, reduce conflict and improve decision making, cooperation and trust whilst taking full advantage of the collective intelligence that is rich within your organisation.

Our organisational and team development training programs include:-

• Team Building Programs
• Customer Service Training 
• Facilitated Meetings and conferences
• Performance and Career Management 
• Edward deBono’s Six Thinking Hats

Team Building Programs

Team Building can be a wasted investment without a clear understanding of what current issues impede team performance and what you expect a high team performance to look like in your organisation.  At best many team building events can be ‘fun’ and at worst team building can be ‘a waste of time’.

When selecting a team building program is helpful to understand what a team building program is trying to achieve.   

 Team Building is the process of improving collective performance by:-   

• Communicating and getting ownership of the vision, strategies and goals
• Removing barriers to achieving team goals
• Enabling the team to solve problems, make consensus decisions, and reduce conflict with the use of tools and methodologies.
• Building team spirit by building relationships, understanding individual differences and using the unique strengths of people to achieve the team’s goals.

Traditional approaches to team building may only address the latter point above and fail to have long lasting results in the workplace.  That is, they fail to get the team performing at an optimum level to achieve the organisation’s strategies.   

Our team building programs aim to:-  

• Clarify organisational and team goals
• Obtain commitment to these goals
• Provide teams with the tools to make decisions, solve problems collectively
• Build team spirit with the use of MBTI or DISC profiling
• Improve interpersonal communication and relationships
• Have fun with the use of experiential team activities  

Before delivering a team building program we interview as many people as possible to uncover the issues that are impeding team performance.  The team building program is then specifically designed with an appropriate intervention strategy to unearth issues, devise solutions and develop a plan to implement after the program.   

Our team building programs are always fun, interactive and highly challenging and may include indoor and outdoor activities, role plays, case studies, tools such as Edward deBono’s Six Thinking Hats training, and real life simulations.   

For more information contact People for Success

 Customer Service Training

Delivering exceptional customer service is not only about learning the right skills.  It is about having the right mindset, the right attitude towards our customers.  Service with Impact exposes the attitudes that help and hinder customer service, reframes the role of employees from expert to customer service professional. Service with Impact will give employees the extra motivation to want to deliver exceptional customer service.
 
Service with impact includes conversing professionally and courteously with customers face-to-face or by telephone.  These skills include building relationships, listening, effective body language and opening and closing conversations professionally and following through on their commitments.  Team members will also learn how to deal with upset and difficult customers confidently.

 Service with Impact is an Integrated Learning Solution™ which means that every program is tailored to the specific needs of the customer service group.  We will only use relevant examples, case studies, industry jargon and terms to ensure that learning is integrated to your workplace.
 
For more information contact People for Success

Facilitated Meetings and Conferences

 Facilitation literally means ‘easing the way’. At People for Success we have many talented facilitators whose role it is to ease the way for a group of people to reach their own decision in the shortest possible time.  Our method of facilitation ensures that the collective intelligence of the group is utilised to the absolute maximum for the purposes of problem solving, opportunity finding and conflict management. 

 As facilitators, our purpose is to:-  

• Clarify your purpose and desired outcomes
• Accomplish your purpose faster
• Tap into the collective intelligence of the group
• Ensure full contribution from everyone
• Investigate issues and ideas 360° 
• Minimise unhealthy conflict
• Leave everyone in agreement as to what needs to happen next

 Our job as highly skilled facilitators is to protect the process of those being facilitated so that we may achieve your purpose in a shorter time frame.

 For more information contact People for Success

Performance and Career Management

An effective performance management system for establishing, measuring and reviewing individual performance, that is fully aligned with business and corporate goals and priorities, is a fundamental tool for driving organisational performance.  It helps team members and their managers set performance goals, assess performance against these goals and provide team members with the development and support required to perform well and achieve their performance goals.

The best performance management systems are often easy to use, aligned to business goals and result in an improvement in the performance and motivation of team members.  At People for Success we can:- 

• Design a performance management system tailored to your business
• Review and assess the effectiveness of your current performance management system
• Train management and team members on the best use of your current performance management  system
• Design a career development system to motivate and retain your people 

For more information contact People for Success

Edward deBono’s Six Thinking Hats

People for Success assists organisations to improve their problem solving and decision making ability and their creative thinking skills by providing team members and leaders Edward deBono’s Six Thinking Hats training.  

Edward deBono’s Six Thinking Hats Training tools are a simple and practical way of using the collective intelligence of a group to increase the quality and quantity of outcomes in meetings whilst dramatically shortening meetings, (up to 75% time saving). This method is now rapidly being taken up by corporations such as Du Pont, IBM, NASA Prudential Texas Instruments, NTT, Statoil, Shell and JP Morgan. The six hats represent six modes of thinking and are directions to think rather than labels for thinking. The hats are used proactively rather than reactively and promote fuller input from all people attending meetings. 

In de Bono's words it (Six Hats) "separates ego from performance". The six hats system encourages performance rather than ego defence. People are encouraged to contribute positively to every idea even though they may initially support the opposite view.  Edward de Bono's six thinking hats training will increase the number and quality of ideas leading to true innovation.  

See Case Study “Client not delivering on time”